At Vika (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you provide when using our website, https://vika.com.sg/ (“Website”).
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.
1. Information We Collect
We may collect the following information when you interact with our Website:
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Name
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Email address
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Phone number
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Company name
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Address or location information provided by you
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Information submitted through contact or enquiry forms
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Comments or other information you voluntarily provide
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IP address
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Browser type and device information
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Website usage and interaction data
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Information collected through cookies and similar technologies
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
2. How We Collect Your Information
We may collect personal information when you:
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Submit an enquiry or contact form.
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Contact us by email, phone, or other communication methods.
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Subscribe to communications or updates, where applicable.
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Leave comments on the Website.
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Browse or interact with our Website.
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Provide information to us voluntarily.
Some technical information may also be collected automatically through cookies, analytics tools, and similar technologies.
3. How We Use Your Information
We may use the information we collect to:
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Respond to your enquiries and requests.
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Provide information about our products or services.
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Communicate with you regarding your enquiries or business relationship with us.
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Improve our Website, services, content, and user experience.
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Understand Website usage and visitor preferences.
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Monitor and maintain Website security.
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Detect, prevent, and investigate fraudulent or unauthorized activity.
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Comply with applicable legal and regulatory requirements.
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Send marketing communications where you have provided appropriate consent or where otherwise permitted by applicable law.
4. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to improve your browsing experience and understand how visitors use the Website.
Cookies may be used to:
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Remember your preferences.
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Improve Website functionality.
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Analyze Website traffic and performance.
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Understand how visitors interact with our content.
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Support security and Website operations.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website.
5. Comments
If you leave a comment on our Website, we may collect the information provided in the comment form, along with your IP address and browser user-agent information to assist with spam detection.
An anonymized string generated from your email address may be provided to the Gravatar service to determine whether you use the service. After your comment is approved, your profile picture may be publicly visible in the context of your comment.
6. Media
If you upload images to our Website, you should avoid uploading images that contain embedded location data, including EXIF GPS information.
Visitors may be able to download images from the Website and extract location information contained within them.
7. Embedded Content
Our Website may include embedded content from third-party websites, such as videos, images, articles, maps, or other resources.
Embedded content from third-party websites may collect information about you, use cookies, or track your interaction with the embedded content. These third parties may also collect information if you are logged into their services.
Your interaction with third-party embedded content is subject to the privacy policies of the respective third parties.
8. Analytics and Third-Party Services
We may use third-party services, such as analytics, security, hosting, advertising, or communication services, to operate and improve our Website.
These third-party providers may process certain information on our behalf or collect information in accordance with their own privacy policies.
Where applicable, third-party services may include analytics and advertising platforms such as Google Analytics, Google Ads, Meta, or other similar services.
9. How We Share Your Information
We do not sell or rent your personal information.
We may share personal information with trusted third parties where reasonably necessary to operate our business and Website, including:
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Website hosting and technology providers.
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Website analytics and security providers.
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Email and communication service providers.
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Professional advisers and service providers.
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Government authorities or law enforcement where required by law.
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Other parties where necessary to protect our legal rights, property, safety, or users.
Third parties receiving information are expected to handle it in accordance with applicable privacy and data protection requirements.
10. How Long We Retain Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, contractual, administrative, or security requirements.
Information submitted through enquiries may be retained for as long as necessary to respond to your request, maintain business records, or provide ongoing services.
Where information is no longer required, we may securely delete or anonymize it.
11. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or through our Website.
12. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
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Request access to personal information we hold about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of personal information where legally permitted.
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Withdraw consent where processing is based on consent.
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Request information about how your personal information is collected and used.
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Ask questions or raise concerns about our handling of your personal information.
To exercise your rights, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
13. Singapore Personal Data Protection Act
Where applicable, Vika will handle personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable data protection laws.
We may collect, use, and disclose personal data for reasonable purposes, including responding to enquiries, providing requested services, operating and improving our Website, and complying with legal obligations.
Where required, we will obtain consent for the collection, use, or disclosure of personal data and provide appropriate information regarding the purposes for which the data is collected.
14. International Data Transfers
Some of our service providers or third-party technology providers may process or store information outside Singapore.
Where personal information is transferred outside Singapore, we will take reasonable steps to ensure that the information continues to receive an appropriate level of protection in accordance with applicable data protection requirements.
15. Children’s Privacy
Our Website is not intended to knowingly collect personal information from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to remove the information where appropriate.
16. Links to Other Websites
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policy of any external website you visit.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, Website functionality, legal requirements, or privacy practices.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
18. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us.
Website: https://vika.com.sg/
Company: Vika
Email: info@vika.com.sg
Address:Vika Global Trading Pte LTD. 60 Paya Lebar Road #06-28 Paya Lebar Square Singapore 409051.